Privacy Policy
Last updated: 2025-01-01
Voxeia ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice calling platform and related services.
1. Information We Collect
Personal Information
- Name, email address, and phone number provided during registration
- Billing and payment information processed through secure third-party providers
- Company name and job title (optional)
Usage Data
- Call logs, durations, and metadata (not call content unless explicitly opted in)
- AI agent configurations and scripts
- Platform usage analytics and feature engagement
- Device information, IP address, and browser type
Call Data
- Call recordings (when enabled by you or required by regulation)
- Call transcripts generated by AI
- Contact lists uploaded by you
2. How We Use Your Information
- To provide, maintain, and improve our AI voice calling services
- To process transactions and send billing-related communications
- To train and improve our AI models (using anonymized, aggregated data only)
- To send service updates, security alerts, and support messages
- To comply with legal obligations and enforce our terms
- To detect, prevent, and address fraud, abuse, or technical issues
3. Data Sharing & Disclosure
We do not sell your personal data. We may share information with:
- Service Providers: Twilio (telephony), cloud hosting providers, payment processors
- Legal Requirements: When required by law, legal process, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing with third parties
4. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Regular security audits and penetration testing
- Role-based access controls and multi-factor authentication
- SOC 2 Type II compliance program
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained based on your account settings and applicable regulations. You can request deletion at any time.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Export your data in a portable format
- Opt out of marketing communications
- Restrict or object to certain processing activities
- Withdraw consent at any time
To exercise these rights, contact us at privacy@voxeia.com.
7. International Data Transfers
As a remote-first company, we process data in multiple jurisdictions. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and data processing agreements.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform. Continued use after changes constitutes acceptance.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: